Refund policy
RETURN POLICY
Order Cancellation
We accept cancellations before products are shipped. Canceled orders receive a full refund. Once an order has shipped, cancellations cannot be processed.
Returns
Customers may return products within 14 days of receipt, provided items are:
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Unused and in original condition
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In original packaging
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Accompanied by proof of purchase
Return Shipping:
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Customer-initiated returns (e.g., changed mind): Customer pays return shipping
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Our error (damaged, defective, or wrong item): We cover return shipping
No restocking fees apply.
Refunds
Upon receipt and inspection of your return, we'll send you an email notification. Approved refunds are processed within 7 days and credited to your original payment method.
Delayed Refunds:
Refunds typically appear within 5–10 business days after approval, depending on your financial institution. If you haven't received your refund:
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Check your bank account
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Contact your credit card company or bank (processing delays are common)
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If unresolved, contact us at support@hyostore.com
Initiating a Return
To start a return, contact our Customer Service Team at support@hyostore.com for return shipping instructions.